Informativa sui rimborsi
Bus Nordika AS
Fødnesvegen 57
2900 Fagernes, Norway
Tel: +47 410 15 985
1. General Information
This Return & Refund Policy applies to all purchases made from Bus Nordika AS.
We follow applicable Norwegian consumer regulations, including Angrerettloven (Right of Withdrawal Act) and Forbrukerkjøpsloven (Consumer Purchases Act) where relevant.
Customer satisfaction is essential to us, and we will always do our best to ensure a smooth, fair, and transparent process.
2. Returns
Returns may be accepted within 15 days of your purchase date.
If 15 days or more have passed since your purchase, we are unfortunately unable to offer a refund or exchange unless required by Norwegian consumer law.
To be eligible for a return:
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The item must be unused
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In the same condition as received
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In the original packaging
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You must provide a receipt or proof of purchase (your order confirmation email)
Bus Nordika AS reserves the right to refuse returns that do not meet these conditions.
3. Partial Refunds
A partial refund may be granted in the following situations:
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The item arrives damaged, defective, or incomplete
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The product shows minor handling marks not caused by misuse
In all cases, documentation (photo/video) may be required.
4. Refunds & Complaints
Once your returned product is received, our team will inspect it and send you an email confirming:
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That we have received your return
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Whether your refund request has been approved or rejected
If approved, refunds will be processed back to your original method of payment.
Processing Time
Refunds usually appear within 3–10 business days, depending on:
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Your bank’s processing time
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Credit card issuer delays
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Official posting timeframes
5. Missing or Delayed Refunds
If you have not received your refund:
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Check your bank or card account
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Contact your credit card issuer
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Contact your bank (processing times vary)
If you have completed all steps and the refund is still missing, contact us at:
info@millena.lt
We will assist in resolving the issue promptly.
6. Sale Items
Sale or discounted items cannot be refunded unless they are defective upon arrival or covered under Norwegian mandatory consumer protection laws.
7. Product Replacement / Exchange
We only replace products if they arrived damaged, destroyed, or defective.
To request an exchange, contact us at:
info@millena.lt
Please include:
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Order number
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Photos of the damaged item
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A brief description of the problem
We will offer a solution as quickly as possible.
8. Returning Your Product
To return an item, please send it to:
Marina Miracle AS
Bjornsons Vei 6A
3117 Tønsberg
Norway
Shipping Costs
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Customers are responsible for all return shipping costs
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Return shipping costs are non-refundable
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If a refund is issued, the return shipping fee will be deducted
If the returned item (or items) value exceeds 100 USD, we strongly recommend using:
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A tracked delivery service
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Or shipping insurance
Bus Nordika AS cannot guarantee receipt of returned items that are sent without tracking.
9. Compliance with Norwegian Consumer Law
In addition to the rules listed above:
Right of Withdrawal (Angrerett)
If the product qualifies under Norwegian Angrerettloven, you may cancel the purchase within 14 days from the day you receive the product.
This right applies only if the product is:
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Unopened
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Unused
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In original packaging
For hygiene-related products (cosmetics, supplements, capsules, and other sealed consumables), the right of withdrawal does not apply once the seal is broken, in accordance with §22 of Angrerettloven.
Defective Goods (Forbrukerkjøpsloven)
If a product is faulty or defective, consumers may have rights to repair, replacement, or price reduction under Forbrukerkjøpsloven, regardless of the 15-day return period.
10. Customer Care
We value your trust and are committed to resolving any concerns quickly and professionally.
For questions, returns, complaints, or assistance, please contact us:
📩 info@millena.lt
📞 +47 410 15 985